Conflict in the workplace is a usual thing as everybody working around you is different from the other and might not share the same opinions or values as you do. This makes the work of managers and CEOs a little more difficult as they have to deal with people who might get in conflict with each other. They understand and know a way to resolve conflicts and factors that might affect the workplace culture and the overall environment.
In many cases, the Human Resource executive and other departments have to intervene and make sure that rules are being followed keeping in mind the workplace ethics and other dynamics as well. Many experienced CEOs and leaders can provide you with the best advice and ways to resolve conflicts and manage conflict as well. There are countless theories that you can look at on the internet or on Cable TV show discussing human behavior or organizational culture using Spectrum Silver package channels. Let’s have a look at what these exceptional leaders and individuals have to share:
“The right tools for solving disputes within our community are precision instruments such as reason, communication, empathy, curiosity, and understanding. They are also the right tools for building a global civilization of peace and prosperity.” (Paul K. Chappell)
This is one of the best quotes that can help you understand how important conflict management is and ways you can manage and eliminate conflict at work and around you. Paul K. Chappell suggests reasoning, communication of thoughts and ideas and information, empathizing, eagerness to learn more and understanding arguments, facts and ideas provided by both sides can be ideal tools to manage and eliminate conflict in the world. Paul believes that working things out around these principles can bring peace and global prosperity among people of different cultures as well.
“There are three ways of dealing with difference: domination, compromise, and integration. By domination only one side gets what it wants; by compromise, neither side gets what it wants; by integration, we find a way by which both sides may get what they wish.” (Mary Parker Follett)
Mary Parker Follet was one of the renowned management consultants and one of the pioneers of organizational behavior and theory. According to her, conflict or differences can be sorted out either by compromising on a situation or by dominating the other where that individual loses and you might win and by integration where both parties or individuals can get what they want and everybody wins.
“I do not know anyone who has got to the top without hard work. That is the recipe. It will not always get you to the top, but should get you pretty near.” (Margaret Thatcher)
Margaret Thatcher was one of the most successful leaders in the world. According to her, there is no success in life that can be achieved without working hard for it. Working hard doesn’t ensure you to be a successful person but will always get you somewhere very close to success. Sometimes all you need to do is make your effort, fail, learn more ways to get to the top and get success. This is how it works and there are no shortcuts.
“A good manager doesn’t try to eliminate conflict; he tries to keep it from wasting the energies of his people. If you’re the boss and your people fight you openly when they think that you are wrong–that’s healthy.” (Robert Townsend)
Conflict management and conflict are one of the key elements that can make you a successful leader. If you think that you are a business and nobody would openly oppose you, then you might not be doing well. Conflict in an organization is considered to be healthy at times and if a manager or a CEO tries to eliminate conflict, then he is actually trying people working with him or for him because he wants them to maintain decorum and make sure that their energy gets spent getting their work done.
“In some ways, we will always be different. In other ways, we will always be the same. There is always room to disagree and blame, just as there is always room to take a new perspective and empathize. Understanding is a choice.” (Vironika Tugaleva)
Vironika is a famous life coach and author who believes that differences and conflicts are part of our society and human nature. Understanding and empathizing is always a choice for people to do and manage conflict.
One of the things about conflict is that it will always be there and conflict management is the best way to get things going within an organization. It also keeps people from getting stressed if it is done more positively and productively. Conflict is not always bad as at times it can create the most creative ideas that can help your organization to meet its goals.
About Caroline Eastman:
Caroline is doing her graduation in IT from the University of South California but keens to work as a freelance blogger. She loves to write on the latest information about IoT, technology, and business. She has innovative ideas and shares her experience with her readers.